Cat sellers kind RIG360, an all-makes truck service with “90-minute promise”
Seven Cat sellers have shaped the RIG360 unbiased truck service facilities community, designed to supply an all-makes strategy to truck elements and repair.
“These sellers favored the on-highway enterprise and wished to remain in it,” says Ed Cullen, strategic advisor. “They’d the services, the individuals and the coaching, they usually additionally acknowledged there’s loads of energy in working collectively.”
Cat introduced it might exit the on-highway diesel engine enterprise in 2008 and had short-lived foray into vocational vehicles, which resulted in 2016.
Preliminary RIG360 taking part Cat sellers are Cleveland Brothers Gear, Foley Gear, MacAllister Equipment/Michigan Cat, Ohio Cat, Thompson Equipment, Thompson Tractor and Yancey Bros. There are presently greater than 65 areas and over 45 service bays throughout 12 states. Different Cat sellers will in all probability be a part of the community because the initiative progresses, Cullen says. Caterpillar itself has no affiliation with or funding on this enterprise.
The RIG360 community has a “90-Minute Promise,” which states it would make an preliminary analysis of a truck’s situation, troubleshoot the problem, and ship a verdict inside 90 minutes. Inside an extra 90 minutes clients will obtain an preliminary estimate on price and time to restore.
“In doing our analysis, we discovered that folk can carry a truck right into a restore facility and it’ll sit there,” Cullen says. “So we determined to make a dedication that if somebody comes into a store we’ll give an preliminary analysis to allow them to make an knowledgeable choice about what to do subsequent. They’ll know the place they stand inside the first 90 minutes.”
Cullen additionally observes that RIG360 gives the truck homeowners service capability. “With all of the vertical integration that’s occurred within the trucking business, there’s been a pressure on the truck producer’s vendor networks. We’ve obtained the bays and we’ve obtained the technicians, so that basically positions us nicely to have the ability to flip vehicles round extra shortly.”
It additionally offers truck homeowners entry to a nationwide community of affiliated service facilities, no less than within the center and japanese half of the U.S. “Plus, Cat sellers have a superb status for high quality workmanship and standing behind their work,” he says. “There’s lots of people driving vehicles out and in of Caterpillar dealerships on daily basis, so there’s actually a strategic match.”
Every vendor has its personal identification within the community, equivalent to Cleveland Brothers RIG360 Truck Facilities and Foley RIG360.
“We’re excited to assist kind and launch the brand new RIG360 community and produce much more truck elements and repair capabilities to our clients,” says Jon Robinson, vp of Foley Gear and RIG360 board chair, in a launch saying Foley’s participation within the community. “Mixed with our HDA Truck Satisfaction launch final yr, now we have expanded our capability to serve all makes and fashions from radiator to rim, whether or not that’s in Kansas, Missouri or past.”