Survey: 87% of automotive technicians actively use a mobile phone for work within the bay
An automotive market analysis agency has launched a survey on technician mobile phone use that also needs to curiosity the employers of development gear technicians.
IMR says its newest survey on mobile phone use in bays at unbiased restore outlets exhibits that 99.6 % of automotive restore technicians personal a mobile phone, with 46.4 % additionally personal a pill or iPad. Of those gadgets, 57 % will find yourself within the technician’s working bay as part of their each day toolkit, says the survey.
IMR says 87.4 % of technicians are “actively utilizing their cell telephones for work within the bay to entry the next: technical info, technician handbook websites, catalog info, components producer web sites for technical or product info, ordering components and watching coaching or tutorial movies and content material.”
Cellphone use is extra prevalent in outlets which have one to a few bays, says IMR. Whereas technicians in outlets with eight or extra bays use their cell telephones much less total, they’re much extra doubtless to make use of their telephones to order components.
“Smartphones and tablets play such an vital position in how so many industries are doing enterprise,” says Invoice Thompson, president, IMR. “The automotive aftermarket is under no circumstances resistant to this pattern. Technicians have extra entry than ever to the vital info they should present glorious service, and it’s crucial for components producers, distributors and store house owners to know how reaching technicians is altering on this digital age.”
Technicians surveyed gave excessive marks to the visible high quality of components producers web sites, with 83.5 % scoring them pretty much as good, and 13.7 % saying they had been glorious.
When utilizing social media platforms, technicians are most lively on Fb and YouTube, adopted by Twitter, Instagram and LinkedIn, says IMR.